Payment/Shipping Information

 When will I receive the confirmation email with the payment details?

Upon order placement, only an automatic acknowledgement email will be sent to allow us to review your order and check for availability prior to sending the payment details. This is to ensure that we do not receive any payment for items not physically with us. Note that some items may be on pre-order and you will be provided with the estimated time of arrival. Once your order has been reviewed, you will receive an Order Update/Confirmation email, indicating details you'll need to proceed with the payment. 

We do not have operations on Mondays and Tuesdays. We respond from 8am to 5pm, Wednesday to Sunday. 

 

What payment methods do you accept?

  • BPI / BDO Bank Over-the-Counter Cash Deposit 
  • BPI / BDO Online Transfer
  • GCash / InstaPay
  • PayPal 
  • Credit/Debit Card

 

When will my order be shipped?

Payments received before 12NN will be arranged for shipping on the same day. You may receive the goods the same day, the following day or later depending on the shipping method you selected.

Once shipped, an email will be sent to you with the tracking number and the tracking URL. Allow 3-6 hours upon receipt of the tracking number before checking the status at the carrier's tracking site. For LBC, the status is already viewable.

 

Do you charge for shipping? How much?

We have launched our rewards program and have merged the free shipping option via points. Please check the Rewards section for the equivalent rewards points.

We charge based on weight and dimension and vary depending on the shipping method you select during checkout. For the best estimate, please add to cart and proceed to check-out to see options.

 

Do you do international shipping?

Yes. We have set up most of the countries in our system to allow you to purchase. In case it doesn't, please email us at sales@artnebulaph.com. Once it is set-up, you may proceed with the order placement. We will email you separately on the shipping cost after we have reviewed and weighed your order.

Please note that with the global supply chain challenges, shipping costs have gone up.